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UNKOWN_LABEL keyboard_backspaceInbenta's solutions include:
Enterprise Search: A powerful search technology that reads between the lines to understand beyond what your customer types to what they actually mean, all while intelligently delivering the right results, the first time.
E-Commerce Search: Understands exactly what product or service customers want, leading to a lower shopping cart abandonment rate.
InbentaBot: A chatbot which interacts with customers 24/7 to assist with searches, transactions and workflows such as password resets, all within a conversational format.
If you would like a live demo of how any of our self-service features work please get in touch!
Inbenta has an industry leading 90% self service rate.
This means that customers can access the information they want online without any interaction with a representative of a company.
To find out why our self-service rates are the best in the industry please get in touch!
Check out two of our latest white papers here:
If you would like a live demo to see how we can increase your self-service rate to nearly 85% like we have for Ticketbis then please get in touch!
Inbenta can reduce your support tickets through our Enterprise Search, E-Commerce and InbentaBot solutions.
Each of them use our patented natural language processing to discover the meaning behind the customer's questions rather than simply matching the keywords. This means more of their questions will be answered correctly.
If you would like a live demo of how any of our self-service features work please get in touch!
Have you ever been frustrated when you cannot find exactly what your are searching for on a website. Inbenta can rectify this and increase your sales using Inbenta Search for E-Commerce which will reduce your shopping cart abandonment rate.
The solution uses our patented natural language processing technology to understand exactly what product a customer wants.
This means happier customers, repeat business and lower support costs.
Check out our Five Ways To Improve On-Site Search Conversion.
Contact us for a live demo of how E-Commerce Search can increase your sales.
Inbenta's self service solutions can be used in any industry!
We can be found in banks, insurance companies, healthcare and food services just to name a few! Click here for details of the hundreds of companies we work with.
Would you like to discuss in more detail exactly how we can be integrated into your industry? Get in touch so we can find the perfect solution for you!
Our chatbots work on tablet devices. Give us a try!
Check out our Resources section for some of our eBooks. You can download two of them here:
Contact us for a live demo of how our solutions work!
Inbenta is a scalable solution that charges based on the number of sessions or searches that occur on your support site.
We also offer free trials with certain partner integrations for Zendesk, Salesforce Service Cloud and Desk.com.
Please contact us for detailed pricing information and a live demo!
55% of businesses currently offer customers some kind of self-service option.
Another 30% are considering self-service technology as part of their channel-mix. Together, these findings suggest that self-service is quickly moving from a “nice-to-have” to a “must-have.”
Check out the Aberdeen Group's eBook on "The Future of Self-Service" for why it is so important to invest in this technology.
Inbenta believes that AI will improve the way people live and will allow humans to concentrate on more creative jobs than ever before.
Watch our CEO, Jordi Torras, explain.
A key differentiator of Inbenta’s approach to languages is that we independently develop a core lexicon from scratch using a native-speaking computational linguist. This is reinforced by 10+ years of R&D and our patented natural language processing technology.
Each lexicon is improved on a daily basis by the assigned linguist to increase the shared intelligence for all of our customers.
Watch our CEO, Jordi Torras, explain it further.
You can develop your chatbot's knowledge base to ensure it understands the technical terms in your field.
For example, a bank's chatbot will recognize questions about debit/credit cards, ISAs and mortgages by adding answers to the knowledge base. After that our patented natural language processing technology takes over!
Inbenta can help reduce the number of incoming customer emails by incorporating any of our three main features:
Each use our patented natural language processing technology to make your knowledge base more accessible for your customers.
Using this technology we can understand the exact meaning behind your customer's queries instead of relying on keywords.
Inbenta works with all popular browsers.
Contact us for specific implementation requirements!
Inbenta can improve customer satisfaction by ensuring their questions are answered at an unprecedented level - providing a +90% self-service rate.
Instead of having to wait to speak to a support agent, customers will be able to resolve their own inquiries quickly and painlessly thanks to our patented natural language processing technology.
Not only can Inbenta be used in banking but we already work with banks!
Xapo uses Inbenta’s self-service tools to answer customer’s search queries and provide fast and easy answers.
In fact, Xapo says Inbenta has helped over 90% of incoming users find answers in its support page.
Did you know that Inbenta already works with some of the biggest consumer brands including Ticketmaster, Groupon and Schlage?
Ticketmaster installed our solution in order to provide better FAQ results before a purchase was made.
Within weeks Ticketmaster saw a significant increase in its self-service rate. In fact, we now resolve over 98% of customer´s incoming support emails!
Inbenta's solutions can be easily integrated within the healthcare industry.
We already work with companies including Sane.org to provide instant search solutions for those who need instant care or have questions about mental health.
If you work for an insurance company you're in luck! Inbenta already works with a number of insurance firms from all around the world including ERV, AXA and Suncorp.
Suncorp says it chose Inbenta because it wanted to give customers the answers they are searching for as soon as possible. With Inbenta, it has saved money on support costs and increased customer loyalty.
If this sounds like something you want then get in touch!
Inbenta already works with a number of public bodies around the world such as Generalitat de Catalunya, Icfes and Junta de Andalucia.
Generalitat de Catalunya uses Inbenta Natural Language Processing technology to ensure its citizens can keep up to date with procedures by searching with normal language rather than administrative jargon.
Inbenta already works with a number of SaaS to ensure clients can find the answers they are looking for with a seamless experience.
Thanks to Inbenta, Change.org has already seen a 7x ROI, Mindbody saw a 500% year on year growth in visits to their community section while Chartboost enjoys an 87% self-service rate.
We can enrich your customer experience if you're a telecommunications company - just like we've already done for Movistar, Claro and ONO!
For example, our natural language processing and semantic search technology allows Claro's hundreds of millions of customers to find answers to their questions quickly and easily.
If you work for a business directory then Inbenta is ideal for you to enhance your customer experience!
In fact, we already work with the UK's largest business directory, Yell, in order to ensure mail center agents can answer issues as quickly as possible.
Utilities like Gas Natural Fenosa are already using Inbenta's solutions to improve their customer experience.
Our semantic search box on their website allows users to find exactly what they are looking for when they have a question.
The Total Economic Impact study into Inbenta conducted by Forrester Consulting interviewed our clients and found that customers would experience benefits of $7.1 million over three years versus costs of $1.4 million, adding up to a net present value of $5.6 million and an ROI of 390%!
Currently we offer support for more than 20 languages, including Catalan, Spanish, Galician, Basque, English, French, Portuguese, Italian, German, Dutch, Russian, Turkish, and many more. We are always expanding our horizons, so please contact us if you're interested in using Inbenta in a specific language!
You can find details of who our customers are in each country here.
Inbenta has patented a semantic search engine which uses lexical functions and meaning-text criteria to provide industry leading +90% self-service rates.
Our patented technology greatly reduces incoming customer service emails and calls to call centers for industry-leading companies including Ticketmaster, Groupon and Schlage Locks.
Find out more about why Inbenta is the best choice to enrich your customer's experience.
Inbenta will increase your savings and your return on investment with an industry leading 90%+ self service rate. We use our patented natural language processing technology to make it easier for customers to find exactly what they want on your website.
This will reduce both support tickets for your customer service and the number of abandoned shopping carts.
Our chatbots can deal with a large number of customer tickets allowing your support staff to concentrate on more complex queries.
$4 trillion worth of merchandise will be abandoned in shopping carts this year with 63% of that recoverable by savvy online retailers.
Interested in a live demo? Get in touch!
Inbenta is a leader in natural language processing and artificial intelligence for customer support, e-commerce and conversational chatbots.
The company provides businesses around the world—across industries, channels, and languages—with an easy-to-deploy solution that improves customer satisfaction, reduces support costs and increases revenue.
Contact us for a live demo of how our patented technology can help you.
Ticketmaster is the world's leading live ticket and entertainment company. Using Inbenta, Ticketmaster has been able to resolve more than 98% of customer's incoming support emails, saving hundreds of thousands of dollars.
Xapo says Inbenta "has helped over 90% of incoming users find answers in our support page. The team is incredibly reliable and responsive. I highly recommend Inbenta to companies in complex industries or that receive a high volume of repeat questions."
See here how Schlage has benefited from using Inbenta.
If you want to see a live demo of how we can provide you with an industry leading +90% self service rate please get in touch!
Our patented natural language processing technology can be easily deployed within weeks - the shortest time to market.
Inbenta's customers benefit from an industry leading +90% self-service rate which improves customer satisfaction, reduces support costs, and increases revenue.
Contact us to learn more.
Inbenta offers a whole collection of tools to enhance your customer satisfaction, lower support costs, acquire traffic, and boost sales; our innovative products and services are powered by semantic search and a dynamic team of expert developers and linguists.
Our products include:
Search: Powerful search technology that reads between the lines to understand beyond what your customer types to what they actually mean, all while intelligently delivering the right results, the first time.
E-Commerce Search: Understands exactly what product or service customers want, leading to a lower shopping cart abandonment rate.
Chatbot: A chatbot which interacts with customers 24/7 to assist with questions, transactions and workflows such as password resets, all within a conversational format.
Check out our Features Library to see a full list of our products and services or contact us if you want further information.
Watch how Inbenta helps your customers find the answers they are looking for on your website.
You can find more of our videos here.
Interested in finding out more? Fill out our contact form.
When it comes to accuracy, Inbenta's semantically-based technology absolutely outperforms traditional keyword search.
Semantic search by Inbenta is capable of resolving ambiguous words based on contextual analysis to understand the underlying meaning of user queries. Unlike keyword search, which is totally dependent on matching text strings, semantic search can interpret the intention of a query independent from the exact wording used.
A user looking for "money back" one day and "refund" the next wants the exact same thing, but a keyword search won't recognize the similarity.
Take the word charged, for example: in the sentences "He charged the phone", "He charged the customer", and "He charged the enemy", it has totally different meanings. A human reading or hearing these sentences will know immediately that "charged" means something like 'replenished the battery' in the first case, 'billed costs to' in the second case, and 'attacked' in the last case. The meaning of "charged" is very different in each context, but a computer analyzing these sentences will find similar grammatical contexts and will struggle to disambiguate between the different possible interpretations of charged.
Another big problem in natural language is paraphrasing; there are almost always multiple ways to express the same concept. A person who has purchased a shirt that doesn't fit might say "I'm too tall for this top", "it fits tighter than I expected", "the blouse doesn't fit me", "the shirt's the wrong size", "this tee runs small", or any other of a multitude of possible phrases. All of these are expressing the same concern, that the shirt is not the correct or desired size, but the wording used is totally different.
Humans are very good at determining the correct meaning in ambiguous cases using contextual knowledge about the world and their specific language and we're also very good at recognizing different phrases that have the same meaning, but it's very difficult for computers to handle ambiguity and paraphrasing.
Our technology uses extensive dictionaries that describe words as well as all the different possible relationships between them, called lexical functions, to resolve ambiguous words and phrases so that the software can 'understand' natural language. Semantic search by Inbenta identifies the meaning of specific words and phrases, allowing it to match to results by concept, rather than keywords.
Inbenta already works with a number of startups including Xapo and Change.org.
Giving you a price for your startup is quite difficult without a bit more information. The best thing to do is get in touch with specific details so we can help you!
Jordi Torras founded Inbenta in 2005 to help clients improve online relationships with their customers using revolutionary technologies like artificial intelligence and natural language processing.
In 2012, Jordi moved to California to continue to grow Inbenta there.
He is a big fan of all things Star Wars - rumor has it that his cell phone ringtone is the Darth Vader theme music..
Find out more about our leadership team here.
Julio Prada is the country manager in Spain and has been working with CEO Jordi Torras at Inbenta since it began.
He is a big fan of anything that begins with the word ‘star’: Star Wars, Star Trek, Star Gate, Starbucks…
Found out who the rest of our leadership team is here.
Ferran Saurina is Inbenta's COO, having spent eight years as our CTO.
Ferran is in charge of: quality control of the product development process, presales engineering, internal support, recruiting and training the technical team, evaluating and prioritizing R&D developments, and designing and monitoring the production environment.
When not working, you’ll probably find Ferran headbanging with the sound of some progressive metal band.
Find out more about our leadership team.
Jordi Prats joined Inbenta in 2006.
After holding the title of research & development director for several years, Jordi became our CTO in 2012.
When out of the office, if he has not brought work home, you’ll most likely find him reading action/thriller novels or enjoying his life as a family guy.
Find out more about our leadership team.
John Forrester started at Inbenta in October 2016 as the chief marketing officer, leading all aspects of global brand, demand generation, digital marketing, advertising, PR, and events.
Prior to his current role, John served as the chief marketing officer of Workato, where he led the marketing, sales, and customer service teams.
Previously he was the vice president of marketing at Xero and vice president, product marketing & brand, at RingCentral. He has held marketing management positions at VMware, YouSendIt, Samsung, and Microsoft.
Find out more about our leadership team.
Greg Wookey started at Inbenta in August 2016 as the company’s chief financial officer.
With over 30 years of financial and operational experience in the tech industry, Greg has pretty much seen it all with both public and private companies.
Greg lives in San Luis Obispo and plans to use the weekly drive time to the Bay Area to learn Spanish so he can communicate with his new teammates in San Mateo and Barcelona.
Find out more about our leadership team.
As a top-performing strategist with an extensive and progressive sales management career, Patrick Cassady is an expert in crafting sales plans and building and leading top-performing teams.
Prior to joining Inbenta, Patrick was SVP of worldwide sales and business development at Ascribe, an NLP and machine learning company focused on text analytics.
Patrick enjoys long hilly hikes and playing golf.
Find out more about our leadership team.
Caterina Balcells joined Inbenta as a computational linguist in 2006.
She is currently the head of the linguistic team in the company and is an active member of Inbenta’s Festivities Committee.
The rest of her time is spent feeding friends with croquettes, (literally) eating films and carrying out subversive cultural activities.
Find out more about our leadership team.
Luc Truntzler joined the Catalan Rebel Alliance, aka Inbenta, in Barcelona in 2009. After 2 years of Jedi training below Yodi Torras, Luc finally discovered how to master the Force and started his own adventure in France. Luc went to Toulouse where he raised the French Rebel Alliance, Inbenta France in March of 2012.
With a handful of Jedi, his main objective now is for Inbenta to become the leader in customer self-care and assistance solutions in the banking and insurance sector.
Find out more about our leadership team.
Àngel Trujillo studied computer science at UAB University and earned an MBA with a concentration in marketing at ESADE Business School.
Throughout his career, he has worked with different companies focusing on communication and technology. In 2010, he moved to Brazil where he is currently responsible for Inbenta’s growth within that country.
When Àngel is not working, you’ll find him with his family or maybe practicing Aikido.
Find out more about our leadership team.
In 2013 Ramon Hak met Jordi Torras, and together with his business partner Erwin Schaapman, the three of them founded Inbenta Northern Europe in 2014.
After several management positions in various online surroundings he started his entrepreneurship career in 2007. As a interim manager he helped a lot of companies fulfil their online quest as well as building new companies in the challenging digital world.
When Ramon is not working, you’ll probably find him on the soccer field watching his son’s games or having fun with his wife and kids.
Find out more about our leadership team.
Inbenta has partnered with NTT Communications in Japan! We also work within the Japanese market with Skyscanner.
Our CEO, Jordi Torras, explains how the NTT partnership has helped Inbenta grow!
Inbenta's dedicated sales team features people from all over the world who speak multiple languages.
Please fill in our contact form and your inquiry will be assigned to a sales person from your region who will contact you as soon as possible.
Or you can call us using the relevant contact number here!
As every project has different requirements, we'll need to do an assessment of your specific case to be able to propose the best solution for your company.
If you wish to know more about our products and services, please contact us so we can start working on the best solution for you!
Originally based in Barcelona, Inbenta has expanded all over the world and now has offices in France, Brazil, Chile, Mexico, Japan and the United States.
We don't just work with companies from those countries. See our list of clients from all over the world.
You can see all of our locations here.
Clients will have access to Inbenta Backstage Analytics, providing them with a unique, self-contained login where they can analyse and modify their data and request support from the Inbenta team.
We pride ourselves on our industry-leading 90%+ self service rate but when you do need to speak to someone our support staff of computational linguists and developers are on hand to help.
Contact us for a live demo of how Backstage works.
Inbenta is open during office hours in each of our locations around the world.
Find out where our offices are.Here are Inbenta’s social media accounts:
You can also find where we are located on our offices page or fill out our contact form.Inbenta is a privately held company. Shareholders include corporate investors, venture capital firms, and managers and key personnel that also lead the company.
Find more details of our investors here.
If you are interested in becoming an investor, please contact us.
